All Systems Operational

About This Site

Welcome to Vital's home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

ERAdvisor ? Operational
90 days ago
99.98 % uptime
Today
SMS Notifications ? Operational
90 days ago
99.98 % uptime
Today
Wait Times ? Operational
90 days ago
100.0 % uptime
Today
ERAdvisor Web App ? Operational
90 days ago
99.95 % uptime
Today
URL Shortener ? Operational
90 days ago
100.0 % uptime
Today
Clinician ? Operational
90 days ago
100.0 % uptime
Today
SMS Notifications Operational
90 days ago
100.0 % uptime
Today
Clinician Web App ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
99.98 % uptime
Today
Integration Engine ? Operational
90 days ago
99.96 % uptime
Today
Message Processing ? Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
99.99 % uptime
Today
Follow Up ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
ERAdvisor Response Time
Fetching
Clinician App Response Time
Fetching
Past Incidents
Aug 12, 2022

No incidents reported today.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022
Resolved - This incident has been resolved.
Aug 2, 19:47 NZST
Monitoring - Our team have deployed a revised fix to address the issue. We're now monitoring the results closely.
Aug 2, 18:51 NZST
Identified - An earlier fix did not resolve the issue. Our team continues to work towards a solution.
Aug 2, 18:38 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 2, 17:12 NZST
Identified - The issue has been identified and a fix is being implemented.
Aug 2, 15:32 NZST
Investigating - We are currently investigating an issue with ERAdvisor displaying inaccurate details to a subset of patients.
Aug 2, 14:18 NZST
Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022
Resolved - This issue has been resolved. Thank you for your patience.
Jul 29, 16:52 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 16:39 NZST
Identified - We have identified the root cause for this issue and are implementing a fix.
Jul 29, 16:28 NZST
Investigating - We are investigating reports of an issue with Scheduled ER visits.
Jul 29, 16:19 NZST
Resolved - This incident has been resolved, and all message queues have been resolved as well. We are now receiving and processing messages in real-time.
Jul 29, 08:35 NZST
Update - Our engine is back up and running. We are experiencing a slight delay as we work through the backed up message queue. We will post when this queue has been resolved, and will continue monitoring the performance and availability of the engine.
Jul 29, 08:25 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 08:24 NZST
Update - We are continuing to work on a fix for this issue.
Jul 29, 07:36 NZST
Identified - The issue has been identified and a fix is being implemented.
Jul 29, 06:01 NZST
Investigating - An AWS outage in US-EAST-2 is causing a partial outage that may affect some clients.
Jul 29, 05:11 NZST