All Systems Operational

About This Site

Welcome to Vital's home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

ERAdvisor ? Operational
90 days ago
99.98 % uptime
Today
SMS Notifications ? Operational
90 days ago
99.98 % uptime
Today
Wait Times ? Operational
90 days ago
100.0 % uptime
Today
ERAdvisor Web App ? Operational
90 days ago
99.95 % uptime
Today
URL Shortener ? Operational
90 days ago
100.0 % uptime
Today
Clinician ? Operational
90 days ago
100.0 % uptime
Today
SMS Notifications Operational
90 days ago
100.0 % uptime
Today
Clinician Web App ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
99.97 % uptime
Today
Integration Engine ? Operational
90 days ago
99.92 % uptime
Today
Message Processing ? Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
99.99 % uptime
Today
Follow Up ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
ERAdvisor Response Time
Fetching
Clinician App Response Time
Fetching
Past Incidents
Sep 27, 2022

No incidents reported today.

Sep 26, 2022
Completed - The scheduled maintenance has been completed.
Sep 26, 23:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 19:00 NZDT
Scheduled - Our integration engine will undergo scheduled maintenance for up to 4 hours during the maintenance window.

Throughout this period, facilities may experience up to a 30-minute delay in the processing of HL7 messages and SMS notifications.

Sep 22, 10:41 NZST
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Resolved - This incident has been resolved.
Sep 22, 18:53 NZST
Identified - An issue has been identified with the service responsible for sending SMS notifications to patients and clinicians. Our engineers are deploying a fix and normal service is expected to resume shortly.
Sep 22, 17:30 NZST
Resolved - A message processing bug caused EHR messages to be delayed by up to 3.5 hours. The situation has been resolved.
Sep 22, 17:05 NZST
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022
Resolved - An upstream provider had a 3.5 hour incident that caused a small subset of facilities to experience a delay in HL7 messages arriving. During this period, new visits to the affected facilities did not receive invites to ERAdvisor or CareAdvisor, and existing visits did not receive updates. The issue was resolved upstream and message processing returned to normal levels.
Sep 14, 01:57 NZST
Sep 13, 2022

No incidents reported.